When you receive care at Phelps County Regional Medical Center (PCRMC), communication between you and your care team is important. It is vital that you understand all aspects of your care.
If you speak or prefer to communicate in a language other than English, you have the right to interpreter services.
PCRMC partners with LanguageLine Solutions to provide free audio and video interpreter services for patients who speak foreign languages or patients who have hearing or speech difficulties.
With this service, patients at PCRMC have access to interpreters for more than 200 languages, including American Sign Language (ASL). Live interpreters who are native speakers of several foreign languages and are fluent in ASL are available 24 hours a day, seven days a week.
The LanguageLine interpreter
service is available on iPads and tablets throughout the PCRMC organization,
including PCRMC clinics in surrounding communities, as well as in PCRMC
ambulances. Many of the iPads have TruSound cases that are designed to
make the sound louder.
PCRMC staff are trained to help identify patients who need interpreter services. Patients and their families also can request an interpreter.
LanguageLine offers a notepad feature for written communication, too.